Returns & Refunds

Where Sun Care Meets Skincare

We want you to love your Mineral UV Shield+ SPF 50+. If something isn't right, here's how returns work.

Unopened products

To be eligible for a return, your item must be unused, unopened, and in its original packaging, with proof of purchase.

Opened or used products

Because these are personal care items, opened products can only be returned if they arrive defective, damaged in transit, or if you received the wrong item.

How to start a return

Contact us at contact@sunnyjoy.ca with your order number and reason for return. Once approved, returns should be sent to:

1823 Pandora St, Vancouver, BC, V5L 1M2

Items sent back without first requesting a return will not be accepted.

Damages & issues

Please inspect your order upon arrival and contact us right away at contact@sunnyjoy.ca if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions

Perishable goods, custom or personalized items, gift cards, and sale items are not eligible for return. Opened personal care products can only be returned under the conditions above.

Exchanges

The fastest way to get what you want is to return the item you have — once accepted — then place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return, and confirm whether it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at contact@sunnyjoy.ca.